Benchmark is fully committed to providing our customers with the best possible support experience and has a "no hassle" support philosophy for CashWare. Tellers have a tough job, and we try to make it easy. When you partner with Benchmark and choose CashWare, we’re at your side. Here's what makes our support team different:
- Our developers are located in Georgia and are available to support staff immediately when needed.
- Whether you purchase CashWare from a manufacturer, reseller or directly from us, we'll take your call 24/7.
- We take ownership of a problem until it is identified and resolved even if we learn it's not a CashWare software problem.
- Our team's background in banking allows us to offer an extended level of support because we have experts on staff that know all areas of banking.
The best method of obtaining support is to call our Support Center, send an email or complete the Support Request form. The next available CashWare support team member will contact you to assist you.
About Remote Support
From time to time, remote access to a user workstation may be the most expedient means to resolve a problem or to complete an installation. For security reasons, Benchmark is unable to gain access to any customer workstation at any time without the customer providing authorization verbally and by accepting the remote session through their workstation keyboard. Benchmark requests the customer to observe the screens any time Benchmark has been granted remote access. The session can be terminated at any time by the customer. For your convenience Benchmark offers the two industry leading software products to provide remote support. If you have no preference, “TeamViewer” is the preferred product followed by “WebEx”. No software needs to be pre-installed on a workstation to use these products and they are free to Benchmark customers.